Welcome to Stay Vilmaris! This Shipping and Delivery Policy outlines the terms and conditions for the payment gateway fulfillment process on our website (https://stayvilmaris.com/). By booking a villa with us, you agree to the terms of this policy.
1. Payment Methods
We accept the following payment methods:
- Credit Cards (Visa, MasterCard, American Express)
- Debit Cards
- Net Banking
- UPI
- Payment Wallets
All payments are processed through secure and trusted payment gateways to ensure your data is protected.
2. Booking Process
To book a villa:
- Visit our website and select the villa of your choice.
- Enter the check-in and check-out dates.
- Specify the number of travelers.
- Click on the “Book Now” button to proceed to the payment page.
- Enter your payment details and complete the transaction.
3. Confirmation
Once your payment is successfully processed, you will receive a booking confirmation via email. This email will include:
- Booking details (villa name, dates, number of guests)
- Payment receipt
- Check-in and check-out instructions
Please ensure that the email address provided during booking is correct.
4. Delivery of Services
- Immediate Confirmation: Upon successful payment, an immediate confirmation email with booking details and receipt will be sent to your registered email address.
- Check-in Instructions: Detailed instructions regarding check-in, access to the property, and contact information for any assistance will be included in the confirmation email.
5. Security
All transactions are processed using SSL (Secure Socket Layer) technology to ensure your payment details are encrypted and secure. Our payment gateways comply with industry standards for security.
6. Payment Fulfillment
- Immediate Payment: Full payment is required at the time of booking to confirm your reservation.
- Delayed Payment: We do not currently offer delayed or installment payment options.
7. Cancellation and Refunds
- Cancellation by Guest: If you need to cancel your booking, please refer to our Cancellation Policy for details on refunds and penalties.
- Cancellation by Stay Vilmaris: In the unlikely event that we need to cancel your booking, you will receive a full refund. Our team will assist you in finding alternative accommodation if needed.
8. Amendments
If you wish to make changes to your booking (e.g., change dates or number of guests), please contact our customer service team at [insert contact information]. Amendments are subject to availability and may incur additional charges.
9. Privacy
Your privacy is important to us. We are committed to safeguarding the confidentiality of your personal information. Please refer to our Privacy Policy for more details.
10. Contact Us
If you have any questions or concerns about our Shipping and Delivery policy or payment process, please contact us at:
- Email: stayvilmaris@gmail.com
- Phone: +91-9971026666
Thank you for choosing Stay Vilmaris. We look forward to welcoming you to our luxury villas.
Stay Vilmaris Team