Refund/Reservation Policy
As per the Standard Cancellation Policy if the guest wishes to cancel the booking then the charges will be as follows:
- For cancellation that are made beyond 30 days prior to the check-in date, 100% of the amount will be refunded via the original payment mode.
- For cancellations that are made 15-30 days prior to the check-in date, 50% of the amount will be refunded via the original payment mode.
- For any cancellations made within 15 days prior to the check-in date, the booking amount will be non-refundable.
- For payments made in international currencies, the refund amount is subject to the prevailing exchange rate at the time of processing.
- Refunds are applicable only in cases where 100% payment has been made; partial payments are non-refundable.
- GST is applicable on the cancellation fee.
- All refunds will exclude service costs and taxes which were charged at the time of booking.
- Applicable bank charges may be deducted from refunded amounts.
- Non-refundable Periods: Bookings made during long weekends, citywide sold-out dates, and blackout periods (festivals, Christmas & New Year’s) are non-refundable and non-changeable.
- Applicable refund will be initiated within 7-10 working days.